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Privacy policy
Vivre has created this privacy statement in order to demonstrate our firm commitment to protecting your privacy. We will not sell, rent, or distribute your name, e-mail address or other identifiable information to any third party without your consent. Please check back periodically as our privacy policy may change from time to time.
Information Collection and Use
To provide you the best possible products and services, we will request specific personal information when you register on vivre.com, when you make a product or gift card purchase, and when you request a catalogue. Any personal information collected on vivre is knowingly and voluntarily provided by customers and visitors to our site.
At registration, we collect your name, shipping and billing addresses, telephone numbers, and e-mail address in order to deliver your orders promptly and to the proper location. We use your e-mail address to send you two emails following a purchase. The first confirms that your order was shipped, and provides an itemized order summary with your order number. The second e-mail provides you with a FedEx tracking number so that you can determine the status of your order. Please note that should any of your items be on-reserve, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, a Customer Care Associate may contact you by telephone to resolve any issues concerning your order.
When you make a gift card or product purchase, we collect your credit card number and your expiration date. We have security measures in place to protect the loss, misuse and alteration of the information under our control. We will automatically store your credit card number and expiration date on our secure server with your account so that you will not have to fill out this information again during future visits and purchases at vivre.com. This information is used solely for billing purposes when you order from vivre.com and is always encrypted and transmitted safely over the Internet using Secure Sockets Layer (SSL) technology. Please see our Security Policy for more information.
When you request a catalogue, we collect only contact information, name and address.
We may occasionally run contests and other similar promotions on our site in which we ask visitors for contact information (such as their e-mail address) and demographic information (such as their zip code, age, or income level). We use this contact information to send registered users and current customers and catalogue requesters information about our company as well as marketing and promotional materials from our company as well as our partners.
We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to help identify you and your shopping cart. Your name and password are used to verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your express permission.
Any email that you may sent to us or any correspondences are strictly confidential and are not distributed to any partner or third party.
Any information you provide will be used to:
- improve upon and personalize the Web site content and services to enhance your shopping experience;
- better our customer service; and
- contact you about Web site updates, special offers, new products and services.
Vivre may share non-personal, non-individual information in aggregate form with our vendors and marketing partners for research purposes. This includes aggregate data about our customers, sales, traffic patterns, and related site information. You always have the opportunity to opt-out of receiving future mailings from Vivre or our partners; see the choice/opt-out section below.
Vivre has third party relationships with credit card processing companies, shipping companies and the company from which we lease our servers. These companies only have access to information that is necessary for each to fulfill their respective roles in completing our customers' orders.
Vivre reserves the right to share personal information with legal authorities to the extent required by law.
Notification of Changes in the Use of Your Personal Information
Should any changes occur in our use of your personal information, you will be notified by email prior to the changes. You will always have the opportunity to opt-out prior to the implementation of such changes.
Co-branded Relationships
vivre.com has developed strategic partnerships in which users may experience vivre.com within a co-branded environment alongside one of our partners. Co-branded pages are recognizable usually by the presence of a "frame" either at the top or bottom of the page and/or when both companies' brand logos are presented together on the page. In such situations, individual user information may be shared only between our two companies in an effort to better understand and meet our customers' needs. Should you have additional privacy concerns, please also refer to the privacy policy of our partner from whose site you visited prior to arriving at vivre.com.
Cookies
Vivre uses a feature of your Internet browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your Web browser places on your computer's hard drive. Vivre creates and then uses these cookie files to track your clicks as you browse the Vivre Web site.
Vivre uses cookies to tell us whether you have visited Vivre previously and to help us determine whether you came to Vivre from a particular Internet link or banner advertisement.
Cookies can also be used to help save and retrieve user names and passwords used on our site and information on past purchases and personal preferences. Should you disable the use of cookies on your browser, you will need to re-enter this information whenever you visit our site. Vivre will not and cannot use cookies to retrieve personal information about you from your computer unless you specifically and willingly provide this information.
Choice/Opt-Out
Vivre provides customers the opportunity to opt-out of receiving communications from us at the point where we request information about the customer. We give you the following options to change or modify your information in our database and to choose not to receive future communications.
You can visit our email opt-out form by clicking here
You can send e-mail to customercare@vivre.comYou can visit the My Account page (sign-in required)You can call the following telephone number: 800.411.6515
Contacting Vivre
If you have any questions about this privacy statement, the practices of this site, or your dealings with Vivre, please contact:
Vivre 11 East Twenty-sixth Street 15th Floor New York, NY 10010 customercare@vivre.com
Security
Protecting your order information is one of our highest priorities. vivre makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology, an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser so that your personal information cannot be read as the information travels over the Internet.
The checkout and confirmation areas of vivre are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.
Once we receive your credit card information, it is immediately securely stored in its encrypted form in our data center.
Once it is encrypted, no one except the credit card authorization company can decrypt it.
Your credit card number is never displayed on our site - only the first digit and last four digits will ever be shown. Therefore, we believe you can have full confidence in the security of your transactions while shopping with Vivre.
Our Customer Care Associates only have access to the first digit and last four digits of your credit card number, and its expiration date.
Shopping and buying online with your credit card is actually statistically more secure than using it in a department store. In addition to this level of security provided by SSL technology, all credit card numbers are stored on a computer that is not connected to the Internet. Your complete credit card number is transferred to this secure machine that is not accessible by network or modem, and the number is not stored anywhere else.
Protecting your order information is one of our highest priorities. vivre makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology, an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser so that your personal information cannot be read as the information travels over the Internet.
- The checkout and confirmation areas of vivre are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.
- Once we receive your credit card information, it is immediately securely stored in its encrypted form in our data center.
- Once it is encrypted, no one except the credit card authorization company can decrypt it.
- Your credit card number is never displayed on our site - only the first digit and last four digits will ever be shown. Therefore, we believe you can have full confidence in the security of your transactions while shopping with Vivre.
- Our Customer Care Associates only have access to the first digit and last four digits of your credit card number, and its expiration date.
Shopping and buying online with your credit card is actually statistically more secure than using it in a department store. In addition to this level of security provided by SSL technology, all credit card numbers are stored on a computer that is not connected to the Internet. Your complete credit card number is transferred to this secure machine that is not accessible by network or modem, and the number is not stored anywhere else.
If you have forgotten you password, we can help! Just provide us with your email address, and we will email it to you immediately. Please click here and enter your email address.
To change your password now, please click here.
We accept Visa, MasterCard and American Express credit cards.
Domestic taxes, USA- Sales tax is applicable on orders shipped to addresses in the states of New York, Ohio. The amount of sales tax may vary by county within this state. New York laws require that we charge a sales tax on the full amount of the order. Because charges for gift-wrap and shipping and handling are considered part of the product, by law these charges must be included when sales tax is calculated.
International- All duties and taxes are the recipient's obligation. The recipient will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. If you have any questions please email customercare@vivre.com for more details.
Sending a gift from Vivre is a wonderful way to show someone special your appreciation. We've made it easy by offering you two options when picking out that perfect present.
If you'd like to send the gift directly from Vivre
On each of the product page and shopping bag, you will be asked whether you would like to use our signature gift packaging. Should you choose this option, a gift invoice, absent prices, will be included with your package.
You may also include a personalized note, hand-written, to your order. At step 2 of the checkout process, you will be asked whether you would like to send a personalized message for specific products in your order. You may also request blank cards so you can hand-written your message directly.
Use our multiple ship-to capability to send gifts to different addresses, whether you're sending the same gift to everybody or different gifts to each address, vivre.com gives this option is the second step of the checkout.. Look for it at the Shipping and Gifting options in step 2 of the checkout.
If you'd like to send the gift on your own:
When you receive your purchase, we've included an invoice for your records. On the reverse side there is a detachable gift receipt to be presented with your item.
Shipments to the United States
We ship your order via FEDEX, one of the largest and most reliable shippers in the world.
| DESTINATION | DELIVERY ESTIMATE | SHIPPING CHARGE |
| Continental United States | 3-5 Business Days | $25.00 |
| Second day | $37.00 | |
| Next day pm | $40.00 | |
| Next day am | $45.00 | |
| Next day Sat | $62.50 | |
| Hawaii/Alaska/Puerto Rico | Second day | $40.00 |
Please note that certain deliveries may require additional shipping charges depending on the items you have purchased. If this is the case, a customer service representative will contact you to provide a final shipping quote. No additional fees will be charged to your credit card without your approval.
Because of special regulations we must ship items that contain alcohol (e.g. eau de toilette, fragrances) only via standard ground delivery. Overnight and 2nd Day delivery is not available for such products at this time. Thank you for your understanding.
At this time, we do not ship to the following addresses or locations:
International Shipments
Vivre ships internationally to a variety of countries (see list below) and charges a flat fee to cover shipping and handling costs. By placing your international order, you agree to be charged the below fee, based on the region of destination. This cost replaces any U.S Domestic shipping and handling fees.
Because of special regulations we cannot ship items that contain alcohol (e.g. eau de toilette, fragrances) overseas.
Important note: For orders placed online, please select "International Shipping" at checkout. The following fee will be automatically charged at the time of shipping.
Canada and Mexico - $45.00
Europe, Eurasia and Far-East - $60.00
Middle East - $70.00
Latin and South America - $85.00
Please note that certain deliveries may require additional shipping charges depending on the items you have purchased. If this is the case, a customer service representative will contact you to provide a final shipping quote. No additional fees will be charged to your credit card without your approval. When placing an international order, please be sure to include an email address, phone number or fax number, so that we may contact you with a shipping quote.
| Europe | Eurasia, Middle East and Far East |
Latin & South America | Middle East | America |
| Austria | Australia | Argentina | Israel | Canada |
| Belgium | China | Brazil | Jordan | USA |
| Denmark | Hong Kong | Chile | Kuwait | |
| Finland | Japan | Colombia | Qatar | |
| France | Singapore | Costa Rica | Saudi Arabia | |
| Germany | Ecuador | United Arab Emirates | ||
| Greece | Panama | |||
| Ireland | Peru | |||
| Italy | Venezuela | |||
| Luxembourg | ||||
| Monaco | ||||
| Netherlands | ||||
| Norway | ||||
| Portugal | ||||
| Spain | ||||
| Sweden | ||||
| Switzerland | ||||
| United Kingdom |
Please contact a customer service representative at customercare@vivre.com should you want to ship to a country not listed above.
International Shipping: Timing and Duties
Since international shipments are subject to verification, paperwork and certain credit card security checks, please allow up to 10 business days for your item to ship. All duties and taxes are the recipient's obligation. The recipient will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. If you have any questions please email customercare@vivre.com for more details.
Vivre uses FedEx International Priority for all its international shipments. From the date of shipment, FedEx delivery typically takes 2 to 4 business days and reaches major cities in Europe by 10:30 a.m.
We will request signature at delivery. Please be sure a person is able to receive the package at your delivery address.
International Shipping: Refused shipments
If for any reason you refuse delivery or do not respond to a delivery notice, your credit card may be charged for the full amount of the transaction. Please review carefully duties and taxes prior to the shipment of your package.
International Shipping: Other Disclaimers Because international orders are subject to special security checks and export regulations, we reserve the right to cancel any international order. We will contact the customer who placed the order to notify them of the cancellation, providing a viable contact e-mail address has been given to Vivre.
Cancellation reasons may include:
(a) Payment cannot be cleared through the card details provided and requests for further information are not answered within a reasonable time frame
(b) Insufficient delivery address details are provided and we have received no reply to our request for further information
(c) Insufficient customer details or delivery details are provided.
(d) Risk of fraudulent transaction
(e) Order and order details conflicts with specific U.S export regulations
International Shipping: Returns
Please read our Return Policy to ensure your products qualify for our 30-day return policy.
International customers may return Vivre?s merchandise by mail following our return policy. Fill out, detach, and keep the top of the invoice delivered with your order. On the back of the form, list the item(s) you are returning and indicate the reason for your return. Be sure to include the bottom of the invoice as you pack your return securely in the original package. Mail the package to:
Vivre, Inc
Attention: Returns
3357 Southpark Place
Grove City, OH 43123
USA
International customers are responsible for shipping costs as well as any duties on returned items. Vivre will not accept C.O.D. returns. Returns sent from international addresses take up to five weeks to process after the package is mailed. The credit to your account should appear within one to two billing statements.
Vivre cannot refund tax and duty costs for vivre.com orders delivered to international addresses. You will only be refunded for the total amount of the merchandise.
We will send updates regarding the status of your order, including when your item(s) ship*, to the e-mail address you provided when ordering.
If you have placed your order online, please click Sign In to access your order status and history. We will update you on the status of each product of your order.
If you have placed your order on the phone, please click Enter your email address here and we will send you your password so you can access your order history and your order status.
Non-registered customers do not have online access to order status and history. You may request information via e-mail to customercare@vivre.com, or by calling 1.800.411.6515. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately. You may also contact us. If you are interested in finding out the status of your order or want to track your shipment, please contact one of our Customer Care Associates at customercare@vivre.com or call toll-free at 800.411.6515. Please have your order number (found in your order confirmation email) or tracking number available (the number emailed to you once your order is received and shipped).
| If you place your order... | it will be processed and shipped: |
| Before 2 p.m. Eastern Monday - Friday | The same day |
| Any other time (after 2 p.m., over the weekend, or on a holiday) | The next business day |
Vivre proudly stands behind the quality brand names we offer our customers. If for any reason you are dissatisfied with an item, we will gladly accept it provided we receive it within 30 calendar days of item shipment date and refund you for the original purchase price, minus the shipping, handling, gift wrapping or other charges according to our Return/Exchange Instructions. Reference: How to Make a Return if you have questions. Please let us know the reason for your return/exchange so we can serve you better in the future. This 30-day Guarantee only applies to full price items.
Important: Vivre will not accept returns received outside of the conditions stated above. In the event of an exception to this policy, customer will be credited with a 'store credit' and a re-stocking fee up to 50% of the item value may apply.
In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax and original shipping and wrapping costs - and take whatever corrective action suggested on your return form (this form can be found on the back of the packing slip included in your package). Please contact us within 48-hours of items received.
No returns will be accepted on Final Sale Merchandise. Final Sale Merchandise are identified on the product page of the website or by the Customer Service Representative when you place an order. It is also identified in the confirmation email and the packing slip. We will allow you to exchange a Final Sale Item for another size, depending on availability. Please contact Customer Service to inquire about Sale Merchandise Exchanges.
Special Orders, Special Items and Personalized items
Special orders, special items or personalized items cannot be returned or exchanged. Special items are identified on the product page of the website or by the Customer Service Representative when you place an order. It is also identified in the confirmation email and the packing slip. These items are final sale only.
Important: Vivre will not accept returns received outside of the conditions stated above. In the event of an exception to this policy, customer will be credited with a 'store credit' and a re-stocking fee up to 50% of the item value may apply.
Vivre Store Credit
A Vivre store credit is redeemable online and via telephone at 800-411-6515. Store Credits are valid for 6-months from date of issuance.
International Shipping: Returns
Please read our Return Policy to ensure your products qualify for our 30-day return policy.
International customers may return Vivre?s merchandise by mail following our return policy. Fill out, detach, and keep the top of the invoice delivered with your order. On the back of the form, list the item(s) you are returning and indicate the reason for your return. Be sure to include the bottom of the invoice as you pack your return securely in the original package. Mail the package to:
Vivre, Inc
Attention: Returns
3357 Southpark Place
Grove City, OH 43123
USA
International customers are responsible for shipping costs as well as any duties on returned items. Vivre will not accept C.O.D. returns. Returns sent from international addresses take up to five weeks to process after the package is mailed. The credit to your account should appear within one to two billing statements.
Vivre cannot refund tax and duty costs for vivre.com orders delivered to international addresses. You will only be refunded for the total amount of the merchandise.
If for any reason you're not satisfied with your full price selection, please return the unused item in its original packaging within 30 days for an exchange, a full refund (less shipping and handling charges), or credit.
For your convenience, we include a pre-paid FEDEX PRP return label with every order. If you choose to return your purchase, please call 1-800-GO-FEDEX to schedule a free pick up. If you choose this return method, a processing fee of $10 will be deducted form your refund or credit.
Items on sale, special orders or personalized items cannot be returned.
Please note: Once your item is delivered, you have 30 days to return it for a full refund (less shipping, handling, gift wrapping). Vivre will not accept any returns after 30 days.
No returns will be accepted on Final Sale Merchandise. Final Sale Merchandise are identified on the product page of the website or by the Customer Service Representative when you place an order. It is also identified in the confirmation email and the packing slip. We will allow you to exchange a Final Sale Item for another size, depending on availability. Please contact Customer Service to inquire about Sale Merchandise Exchanges.
If you are unable to locate a particular item on our website, first try searching for it by brand, description, or keyword in the search field. You may also contact one of our personal shoppers at 800-230-4354. You may also e-mail us at customercare@vivre.com or send a request through personal shopper request
If you received your gift card after February 9, 2006
After you have made your selection and are ready to finalize your purchase, proceed to the checkout. Enter your gift card information in step 3 of the checkout, as if you were using another credit card. Enter the claim code number from the upper right hand corner of your card exactly as it appears on your gift certificate or gift card into this field, and click on redeem. Your credit will then appear in the total above.
If you received your gift card or gift certificate before February 9, 2006
Please contact our customer care to redeem your gift card. With the launch of the new VIVRE.COM and for security purposes, we will redeem your gift card through the phone. To check your gift card balance, please contact our customer care department at 800-411-6515.
If you are experiencing difficulty redeeming your gift certificate or gift card code, please email or call our customer care department at 800-411-6515, customercare@vivre.com.
After you have made your selection and are ready to finalize your purchase, proceed to the checkout. At the Shopping Bag page, scroll down and you will see your total along with a field labeled Enter Promotional Code. Enter the claim code number from the upper right hand corner of your card exactly as it appears on your VIP card or promotion into this field, and click on submit. Your discount will then appear in the total above.
If you are experiencing difficulty redeeming your VIP or promotional code, please email or call our customer care department at 800-411-6515, customercare@vivre.com
As a global luxury retailer, we carry a wide variety of products from all over the world. There are a number of reasons that your particular product may be on backorder including variable delivery times from international vendors, and high sell through on very popular items. When a well liked product becomes sold out, we often attempt to reorder the piece, and your item may be on backorder until we receive our next shipment. For further inquires regarding the availability of our products, please call our customer care department at 800-411-6515.
To view or change your existing account information or password, please click on MY ACCOUNT. From this page, you can edit your saved account information. Please be sure to click "Submit" when you have finished
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