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Placing an order at Vivre is easy. Simply follow the steps below.

1. Add an item to your shopping bag by clicking one of the "add to bag" buttons on the item's product detail page.
2. When you proceed to checkout you will be shown your shopping bag for review. Click on "Checkout."
3. Follow the instructions as you proceed through the steps until your order has been confirmed. You'll know this when we say Thank You and give you an order number.
4. You will receive two e-mails following the placement of your order. The first will confirm again that your order was received; the second will confirm that your order was shipped and will provide you with a FedEX tracking number that you can use to determine the status of your package.

Please note: It is the policy of Vivre to process all orders in an expeditious, yet responsible manner. Occasionally, an order may be placed on hold for a variety of reasons. Once an order has been placed on hold, Vivre will contact the customer in question within one (1) business day in order to verify all necessary information and complete the order process. Once the customer has been contacted, Vivre reserves the right to cancel the order after five (5) business days if no response is received.

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If you would like to place an order with one of our personal shoppers or to receive more information on a particular item, please call our personal shopper at 800-230-4354 . You may also e-mail us at personalshoppers@vivre.com or send a request through personal shopper request form.

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Wish lists allows you to save the items that you're thinking about buying. They will remain in your Wish List as long as they are available on our site. To purchase the items, simply move them to your Shopping Bag and proceed to Checkout. You can create as many wish lists as you want, and place as many items as you want. If you want to share you wish list, we recommend you to use our Gift Registry feature.

To add an item to your Wish List, click the "Add to Wish List" link on any product page. You can manage your Wish list in YOUR ACCOUNT section

Your Wish list is NOT the same as your Shopping Bag. If you decide to purchase an item in your Wish List, you must move it from your Wish List to your Shopping Bag before you can complete your order.

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We accept Visa, MasterCard, and American Express credit cards.

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Sales tax is applicable on orders shipped to addresses in New York and Ohio.

The amount of sales tax may vary by county within this state. New York laws require that we charge a sales tax on the full amount of the order. Charges for gift-wrap and shipping and handling are considered part of the product, by law these charges must be included when sales tax is calculated.