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You will receive two e-mails following the placement of your order:

1. The first confirms that your order was received

2. The second confirms the shipment and will include an order tracking number

Shipment tracking information will appear approximately 24 hours after an order is placed. Visit our Tracking Your Order section to learn more about tracking your order once it has shipped.

If you have not received the first email within 24 hours of placing your order, please contact one of our Customer Care Associates at 800.411.6515.

If you have a VIVRE.COM account, sign-in to MY ACCOUNT > ORDER HISTORY and track your orders in real-time.

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You may add or cancel any item from your orderPlease call a Customer Care Associate at 800.411.6515 for assistance.

Please keep in mind that orders usually enter the packing process within just a few minutes of placing your order.

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Once you receive your tracking number from us, you can track your package online by visiting MY ACCOUNT > ORDER HISTORY. We provide you with a direct link to the FedEx tracking page.

You may also contact us at 800.411.6515 for assistance