Returns & Exchanges

30-day Money Back Guarantee

Vivre proudly stands behind the quality brand names we offer our customers. If for any reason you are dissatisfied with any full price item, we will gladly accept it provided we receive it within 30 calendar days of item shipment date and refund you for the original purchase price, minus the shipping, handling, gift wrapping or other charges according to our Return/Exchange Instructions. Reference: How to Make a Return if you have questions. Please let us know the reason for your return/exchange so we can serve you better in the future. This 30-day Guarantee only applies to full price items. Please allow up to 30 days, from receipt, for your refund to post on to your account.

Important: We cannot accept the return of any item with an indication that it has been used. Vivre will not issue store credit or refunds for used items.

Error in Shipping

In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax and original shipping and wrapping costs - and take whatever corrective action suggested on your return form (this form can be found on the back of the packing slip included in your package). Please contact us within 48-hours of items received.

Special Orders, Special Items and Personalized items

Special orders, special items or personalized items cannot be returned or exchanged. Special items are identified on the product page of the website or by the Customer Service Representative when you place an order. These items are final sale only.

Important: Vivre will not accept returns received outside of the conditions stated above. In the event of an exception to this policy, customer will be credited with a 'store credit' and a re-stocking fee up to 50% of the item value may apply.

Vivre Store Credit

A Vivre store credit is redeemable online and via telephone at 800-411-6515. Store Credits are valid for 6-months from date of issuance.

Final Sale Items

No returns will be accepted on Final Sale Merchandise. Final Sale Merchandise are identified on the product page of the website or by the Customer Service Representative when you place an order. It is also identified in the confirmation email and the packing slip. We will allow you to exchange a Final Sale Item for another size, depending on availability. Please contact Customer Service to inquire about Sale.

How to Make a Return

Vivre proudly stands behind the quality brand names we offer our customers. If for any reason you are dissatisfied with any full price item, we will gladly accept it provided we receive it within 30 calendar days of item shipment date and refund you for the original purchase price, minus the shipping, handling, gift wrapping or other charges according to our Return/Exchange Instructions. Please follow the below instructions:

1. Please call VIVRE Customer Care at 800.411.6515 to let us know that you want to return the package.
2. We will provide you with a return authorization number.
3. Please re-package the merchandise with this letter and return authorization number.
4. We recommend that you use Federal Express insured or the US Postal Service insured for shipment. Please record and retain the carrier and tracking information for your records. Please send via an insured shipping method to:

Vivre, Inc
C/O Statco
301 16th Street
Jersey City, NJ 07310

Important: Please note that special order returns will not be received without a return authorization number. We cannot accept the return of any item with an indication that it has been used. Vivre will not issue store credit or refunds for used items. Final Sale items are not returnable. We will not accept any returns without a return authorization.